服務英語·證件丟失 情景對話

服務英語·證件丟失 情景對話

Airport staff（A）：機場工作人員

Traveler（T）：旅客

1. 證件丟失（1）

T: Excuse me, could you help me?

請問能幫個忙嗎？

A: Yes. What's the problem?

是的。有什么需要幫忙的？

* * *

T: Well, I was wondering if anyone has turned in a passport.

我想知道有沒有人拾到一本護照交過來？

A: I'm afraid not. Have you lost your passport?

恐怕沒有。您丟失了護照？

* * *

T: I think so. I can't find it anywhere in my bag.

是的。我在包里到處都找遍了也沒有找到。

A: Sorry, your passport was not turned in here.

對不起。沒有人拾到交到這里來。

* * *

T: Then what shall I do?

那么我該怎么辦？

A: You can go to the Lost and Found Office, maybe someone picked up your passport and returned it there.

您可以去失物招領(lǐng)處看看，或許有人撿到了您的護照然后把它還到那里去了。

* * *

T: OK.

好的。

T: Then what if I can't find it there, either?

那么如果在那里也找不到怎么辦？

A: Then they will contact police to help you.

那么他們會聯(lián)系警察來幫您的。

* * *

T: I see. Thank you. I am going now.

好的，我知道了，謝謝你，我現(xiàn)在就過去。

A: You are welcome.

不客氣。

2. 證件丟失（2）

A: Can I help you, sir? You look so pale.

有什么需要幫忙的嗎，先生？您看起來臉色蒼白。

T: Yes, I have lost my passport.

是的，我把護照給丟了。

* * *

A: When did you find that your passport was missing?

你什么時候發(fā)現(xiàn)你的護照丟了的？

T: Let me think. Oh, when I got on my plane, I showed it to the flight attendant, but I didn't see it after that.

讓我想一下，哦，我上飛機后給空姐看過，但是在那之后就沒看見它了。

* * *

A: Maybe it was lost in the airplane.

或許您落在飛機上了。

T: Oh, yes. It must be in the plane. I put it in my pocket of my trousers and it's easy to get out when I was sitting.

哦，是的，它一定是落在飛機上了，我把它放在褲子口袋里，如果我坐著的話它就很容易掉落出來。

* * *

A: Don't worry, sir. I'll contact the flight attendant for you and ask whether they have picked up your passport.

先生，別著急，我現(xiàn)在聯(lián)系一下工作人員看他們有沒有撿到您的護照。

T: It's very nice of you.

你真是太好了。

* * *

A: What's your flight number?

您的航班是幾號？

T: It's CA38.

是CA38。

* * *

A: Sir, what's your name?

先生，您的姓名是？

T: My name is Chen Jian.

我的名字是陳劍。

* * *

A: Wait a moment, please.

請稍等。

T: Fine.

好的。

* * *

A: I'm glad to tell you that your passport has been found and it's been sent to us. Please sit and have a rest.

很高興地告訴您，您的護照已經(jīng)找到了，現(xiàn)在工作人員正把它送過來，請先坐下來休息一會兒吧。

T: Great. Thank you.

太好了，謝謝你。

* * *

A: My pleasure.

不客氣。

3. 證件丟失（3）

T: I can't find my bag. Can you help me?

我把包給丟了。你能幫我嗎？

A: Oh, that's too bad. What happened?

哦，那很糟糕，到底發(fā)生了什么事呢？

* * *

T: I forgot it at the restaurant when I went out for lunch.

吃午飯的時候落在餐館了。

A: Is there anything important in the purse?

包里有什么貴重的東西嗎？

* * *

T: Yeah, my passport! That's the most important thing.

有啊，我的護照在里面呀！麻煩的就是這個丟了。

A: Have you reported it to the police?

你有沒有去派出所報失？

* * *

T: Yeah. And then what should I do?

是的，那接下來我要做什么呢？

A: You have to go to the embassy and apply for a new one.

您需要到大使館補辦護照。

* * *

T: Oh, right.

哦，是的。

A: You also lost your visa?

您把簽證也丟了嗎？

* * *

T: Yes, it's also in my bag together with my passport.

是的，簽證也放在包里，跟護照放在一起呢。

A: Then you also need to apply for a new visa.

那么您也得申請一個新的護照了。

* * *

T: God. It's troublesome.

天哪，這有點麻煩。

A: Don't worry. Here is a chart which tells you how to apply for a new passport and visa. It's very clear.

別擔心，這有個圖表介紹如何申請新的護照和簽證，很清楚的。

* * *

T: It seems to be the only choice.

似乎只有這一個選擇了。

A: Good luck.

祝您好運。

* * *

T: Thank you.

謝謝。