外貿(mào)信函：投訴　Complaints

高頻句

I regret to inform you that……我很遺憾地通知您……

We will need a replacement at once.我們需要立即更換商品。

The problem was due to……問題是由于……造成的。

Please advise us immediately when we can expect a solution.請立即告訴我們何時能有解決方案。

Thank you for taking care of this matter.感謝您處理這個事情。

I would like my purchase to be refunded.我想退款。

I urge you to have this situation investigated at once.我強烈要求你立即調(diào)查這件事。

信例1

Dear Ms. Zhang，

I regret to inform you that the crystal wine glasses delivered today arrived without a single wine glass intact. For your convenience, I have attached copies of our order and your invoice for these wine glasses.We will need a replacement order at once, as well as instructions for returning the damaged goods.You may want to conduct your own investigation, but it appears to us that it was due to improper packing.Please advise us immediately when we can expect the new shipment.

Sincerely，

Carly Christensen

我很遺憾地通知您，今天送來的水晶酒杯抵達時沒有一件是完好無損的。為便于后續(xù)處理，我在附件中添加了訂單復印件和酒杯的發(fā)票。我們要求立刻更換貨品，并需要您提供退還損壞貨物的說明。您也許想親自來了解情況，但據(jù)我們觀察造成這次事故的原因應該是包裝不當。請盡快告訴我們什么時候重新發(fā)貨。

信例2

Dear Mr. Xia，

Before scheduling an appointment with you to discuss legal matters of my business, I asked your secretary about your legal fees. He told me you charge$100 an hour.I was therefore very surprised to receive a bill for$350as I spent no more than one hour with you.I will appreciate an explanation of my bill.Thank you.

Sincerely，

Geraldine Parks

我在和您會面討論生意方面的法律事務之前，曾向您的秘書問過法律咨詢費用。他告訴我說您每小時收費是100美元。因此當我收到一張350美元的賬單時，我非常詫異，因為我和您在一起的時間不超過一個小時。如果您能給出相應的解釋，我會非常感謝。謝謝。