在英語(yǔ)四級(jí)考試中，聽力理解部分無(wú)疑是考生們需要重點(diǎn)關(guān)注的環(huán)節(jié)。小編為大家整理了“2021年12月英語(yǔ)四級(jí)真題聽力第二套”Conversation 1的內(nèi)容，希望為大家備考帶來(lái)幫助！
英文原文
Conversation 1
對(duì)話1
Hello, you're through to customer service.
您好，您已接通客服。
This is Michael speaking.
我是邁克爾。
Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.
在我們繼續(xù)之前，我想告知您，此次通話正在被錄音，并可能會(huì)在未來(lái)用于培訓(xùn)目的。
What can I help you with today?
今天我能幫您做什么？
Hi, my name is Jean Seaman.
嗨，我叫瓊·西曼。
I recently bought an office chair from your company, but I returned it about a week ago.
我最近從你們公司買了一張辦公椅，但大約一周前就退回去了。
I'm just calling to inquire when I will be able to get my money back.
我打電話是想詢問(wèn)一下什么時(shí)候能收到退款。
It says on your website that your company will pay back the money within 3 working days of view receiving the returned item, but it's been five working days and I haven't received anything.
你們網(wǎng)站上說(shuō)公司會(huì)在收到退貨后的3個(gè)工作日內(nèi)退款，但現(xiàn)在已經(jīng)過(guò)去5個(gè)工作日了，我還沒(méi)有收到任何退款。
I'm sorry to hear that, Missus Seaman. What's your customer reference number, please?
很抱歉聽到這個(gè)消息，西曼女士。請(qǐng)問(wèn)您的客戶參考號(hào)是多少？
It's 3 8 9 4 6 0.
是389460。
Okay, 389460. I'm just looking on the system here and according to our records, the chair you returned was received by our warehouse on Friday morning.
好的，389460。我正在系統(tǒng)上查看，根據(jù)我們的記錄，您退回的椅子是周五早上被我們的倉(cāng)庫(kù)收到的。
The payment was made on Wednesday, but this seems to be a problem with your card number.
付款是在周三進(jìn)行的，但似乎您的卡號(hào)有問(wèn)題。
My card number?
我的卡號(hào)？
Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you made the payment.
哦，也許與我的新卡有關(guān)。它是在周二寄給我的。也許在您付款之前，銀行已經(jīng)注銷了我的舊卡。
Well, you'll need to update your card details directly on our website. Just make sure you're logged in and then under the section of your personal information, you should see an option for updating payment methods.
那么，您需要在我們的網(wǎng)站上直接更新您的卡信息。確保您已登錄，然后在您的個(gè)人信息部分下，您應(yīng)該能看到一個(gè)更新支付方式的選項(xiàng)。
I am logged in and I'll give that a go.
我已經(jīng)登錄了，我會(huì)去試試的。
I'll make a note here on the system for you so that the payment will be made tomorrow morning.
我會(huì)在系統(tǒng)上為您做個(gè)備注，這樣明天上午就能給您付款了。
Thank you very much.
非常感謝。
Questions 8 to 11 are based on the conversation you have just heard.
問(wèn)題8至11基于您剛剛聽到的對(duì)話。
Question 8: why does the man have his conversation with the woman recorded?
問(wèn)題8：為什么男人要把和女人的對(duì)話錄音？
Question 9: what is the woman's purpose of calling the furniture company?
問(wèn)題9：女人打電話給家具公司的目的是什么？
Question 10: what does the woman say about her bank card?
問(wèn)題10：女人關(guān)于她的銀行卡說(shuō)了什么？
Question 11: what does the man advise the woman to do?
問(wèn)題11：男人建議女人做什么？
2021年12月英語(yǔ)四級(jí)真題聽力第二套Conversation 1的發(fā)布，為考生提供了寶貴的備考資料，助力他們提升聽力成績(jī)，順利通過(guò)考試。
