商務(wù)英語(yǔ)播客 第5課:打電話處理問(wèn)題

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Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

問(wèn)題和更多的問(wèn)題。有時(shí)候商務(wù)似乎就在是處理問(wèn)題。打電話時(shí)用外語(yǔ)和對(duì)方交流處理問(wèn)題時(shí)，我們要特別小心，因?yàn)槲覀儫o(wú)法看到對(duì)方的反應(yīng)。

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

在今天的商務(wù)播客中我們先聽(tīng)下人們?cè)陔娫捴杏懻摻回浀膯?wèn)題。然后我們一起來(lái)回顧用來(lái)建立關(guān)系，談?wù)搯?wèn)題和達(dá)成協(xié)議的語(yǔ)言。