商務(wù)英語(yǔ)播客 第37課:打"無(wú)約電話"(下)

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This is the last in our three-part Business English Podcast series on cold calling. In today’s lesson, you’ll learn how to deal with several typical kinds of objections that a potential customer might raise.

這是關(guān)于“無(wú)約電話”的三節(jié)課中的最后一節(jié)。在今天的課程中，你將學(xué)到如何處理潛在客戶可能提出的典型的幾種反駁。

When Steve first asked for an appointment, Linda didn’t agree right away, did she? As you know, it’s normal for even a good prospect to give you one or two negative responses, so it’s important to be ready to deal with these and “turn them around” skillfully.

當(dāng)Steve首先提出見(jiàn)次面試，Linda并沒(méi)有馬上同意，她同意了嗎?眾所周知，一個(gè)好的希望帶給你一，兩個(gè)消極的反應(yīng)也是正常的。所以要準(zhǔn)備好處理這些異議并有技巧地讓她們“回心轉(zhuǎn)意”，這是十分重要的。

Today we’ll be listening to the last part of the cold calling dialogue between Linda and Steve. As you listen, pay attention to how Steve turns around Linda’s objections.

今天我們將要學(xué)習(xí)Linda 和Steve之間打“無(wú)約電話”的最后一部分，聽(tīng)錄音時(shí)，要注意Steve是如何讓Linda不再反對(duì)他。

Along the way, try to answer the following listening questions.

1. When Steve asks for an appointment, what is Linda’s first response?

2. What is Linda’s second objection?

3. How does Steve deal with Linda’s objections?