現(xiàn)代酒店英語(yǔ)口語(yǔ)實(shí)用教程 11課Restaurant reservation service餐廳預(yù)訂服務(wù)

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Chapter 3 Food & Beverage 餐飲服務(wù)

Unit 2 Table Reservation 餐廳預(yù)訂服務(wù)

經(jīng)典對(duì)話

C=Reservation Clerk 餐廳預(yù)訂員 G=Guest 顧客

C：Good afternoon. Flower Restaurant. May I help you?

下午好，百花酒樓。能為您效勞嗎?

G：I’d like to reserve a table for the dinner on Valentine’s Day, please.

我想預(yù)訂情人節(jié)晚上的餐位。

C：Certainly, sir. For how many people, please?

好的，先生。請(qǐng)問(wèn)有幾位?

G：Two, my wife and I.

兩位，我和我太太。

C：At what time can we expect you, sir?

請(qǐng)問(wèn)二位幾點(diǎn)光臨呢?

G：Around 8:00 p.m.

大概在晚上 8 點(diǎn)。

C：I see. Would you like a table in the main restaurant or in a private room, sir?

我明白了。您想訂在大廳還是在包房呢?

G：a private room, please.

包房吧。

C：Certainly, sir. We have Rose Hall reserved for you, will that be fine ? May I have your name and telephone number, please?

好的，先生。我們?yōu)槟A(yù)訂玫瑰廳，好嗎?能告訴我您的姓名和電話號(hào)碼嗎?

G：Sure, it’s Ramsay, and my cell phone number is 13789014598.

當(dāng)然可以。我叫拉姆齊，手機(jī)是 13789014598.

C：Mr. Ramsay,13789014598…thank you. By the way, we can only keep your room till 9:00 p.m., since that will be the peak season.

拉姆齊先生，13789014598„„謝謝您。順便說(shuō)一下，您預(yù)訂的包房只能保留到晚上 9 點(diǎn)，因?yàn)槟嵌螘r(shí)間是高峰期。

G：OK, I see.

好的，我知道了。

C：I’d like to confirm your reservation: Rose Hall for Mr. Ramsay on Valentine’s Day; arrivaltime ,around 8 p.m.; cell phone number ,13789014598. Is that correct?

我想跟您確認(rèn)一下您的預(yù)訂：拉姆齊先生預(yù)訂情人節(jié)晚上的玫瑰廳，到達(dá)時(shí)間大約是 8 點(diǎn)，手機(jī)是 13789014598.對(duì)嗎?

G：.Exactly, thank you.

完全正確，謝謝。

C：We look forward to serving you, Mr. Ramsay. Thanks for calling.

我們恭候您的光臨，拉姆齊先生。謝謝您的電話。

常用句型百寶箱

1. 查看是否可以接受預(yù)訂

1) Just a moment, please. I’ll check the availability for you.

請(qǐng)稍后，我來(lái)為您查查是否有空位。

2) Let me check if we have any vacancy.

讓我來(lái)檢查一下是否有空位。

3) I’m afraid we’re fully booked for that time .

恐怕那個(gè)時(shí)間的餐位已經(jīng)訂滿(mǎn)了。

4) Would you like to make a reservation at another time?

您是否換個(gè)時(shí)間呢?

5) Is it possible for you to change the time?

您是否換個(gè)時(shí)間呢?

6) I’m afraid we’re fully booked for that time .

恐怕哪個(gè)時(shí)間的餐位已經(jīng)訂滿(mǎn)了。

7) It’s the busy season/hot season/peak season, you know.

您知道，那是在高峰期。

8) We hope we’ll have another opportunity to serve you.

我們期待下次能為您效勞。

2. 個(gè)人預(yù)訂

1) What time would that be?

是訂在什么時(shí)候呢?

2) For how many people?

有多少人呢?

3) At what time can we expect you?

您幾點(diǎn)光臨呢?

4) Would you like a table in the hall or in a private room?

您是喜歡大廳的餐臺(tái)，還是包間呢?

5) May I have your name and telephone number, please?

能告訴我您的姓名和電話號(hào)碼嗎?

6) We can only keep your table/room till …

我們只能保留您的餐位/包間到„„

7) A deposit of US$20 is required to secure your booking.

為了確保您的預(yù)訂，您需要交 20 美金的押金。

3. 宴會(huì)預(yù)訂

1) How many tables shall I arrange?

請(qǐng)問(wèn)我們應(yīng)該安排多少?gòu)埮_(tái)呢?

2) How much would you like to spend for each table?

請(qǐng)問(wèn)每張臺(tái)的費(fèi)用標(biāo)準(zhǔn)是多少?

3) What drinks would you like?

請(qǐng)問(wèn)您要什么樣的酒水?

4) What kinds of fruit/dessert would you like?

您想要些什么水果/甜品呢?

5) We’ll get everything ready in advance.

我們會(huì)準(zhǔn)備好一切。

6) How would you like us to arrange the tables?

您喜歡我們?cè)鯓訑[桌子?