現(xiàn)代酒店英語口語實用教程 05課Guest reception services客房迎賓服務(wù)

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Chapter 2 Housekeeping 客房服務(wù)

Unit 2 Showing the Room 客房迎賓服務(wù)

經(jīng)典對話

B=Bellman 開房員 G=Guest 顧客

B：Here is your room, Mr. Johnson. After you.

這是您得房間，約翰遜先生。您先請。

G：Thank you.

謝謝。

B：Shall I draw the curtain for you?

我為您拉開窗簾好嗎?

G：OK, thank you. By the way, do you know when room service is available?

好，謝謝。順便問一下，你知道客房送餐服務(wù)得時間嗎?

B：It’s available twenty-four hours a day. And in the first draws of the dresser, you’ll find a brochure with full information about the facilities and services of our hotel.

客房送餐服務(wù)是 24 小時都提供的。在梳妝臺的第一個抽屜里有一本小冊子，上面有關(guān)于我們酒店所有設(shè)施和服務(wù)的信息。

G：Oh,I see. Um„„ Here’s something for you.(Giving tips)

謝謝，這點東西給你(遞小費)。

B：That’s very nice of you, thank you . Is there anything else I can do for you?

非常感謝，您真是太好了。還需要我為您做什么嗎?

G：No, thanks.

不用了，謝謝。

B：I’m always at your service, Mr. Johnson. Have a nice day. Good-bye!

我隨時樂意為您服務(wù)，約翰遜先生。祝您愉快，再見!

常用句型百寶箱

1. 介紹酒店的設(shè)施服務(wù)

1) There is a French caféand a Korean barbeque restaurant on the 3rd Floor.

三樓有一家法式咖啡廳和一家韓國燒烤餐廳。

2) The Tempura Counter is very popular in our hotel.

我們酒店的天婦羅(日本油炸食品)柜臺很受歡迎。

3) There are a lot of nice shops and boutiques nearby.

附近有很多不錯的商店和時裝店。

4) There’s a hair salon/beauty parlor on the right side of the West Gate.

在(酒店的)西門右手邊有一家美發(fā)店/美容院。

5) It is open from 9 a.m. to 11 p.m..

它的營業(yè)時間是早上 9 點到晚上 11 點。

6) We have both sauna and massage service in our hotel.

我們酒店有桑拿和按摩服務(wù)。

7) You can enjoy yourself in the revolving cocktail lounge on the top floor.

您可以在頂樓的旋轉(zhuǎn)雞尾酒吧里享受一下。

8) You can call the housekeeping if you need laundry service.

如果您要洗衣服務(wù)，可以打電話給客房服務(wù)員。

9) You can call the front desk directly if you need a taxi or an airport limo.

如果您需要出租車或者去機場的交通車，可以直接打電話給前臺。

10) Here is the mini-bar.

這個是(客房里的)迷你酒吧。

11) Here is the water boiler.

這個是煮水器。

12) I’ll check with my supervisor.

我得請示主管。(常用于回答客人的特殊要求)

2. 接受或拒絕小費

1) Thank you. That’s very nice of you.

謝謝，您真是太好了。

2) That’s very nice of you, but I’m afraid we don’t accept tips. Thank you all the same.

您真是太好了，不過我們不收小費。還是一樣謝謝您。

3. 表達祝愿和告別

1) Have a nice day.

祝你愉快。

2) Please enjoy your stay here.

希望您在這兒住得愉快。

3) If there is anything I can do for you ,please call me .

如果有什么我能幫到您得，請給我打電話。

4) I’m always at your service.

我隨時樂意為您效勞。